1. Our Obligation to the Customer:
We will supply and install/construct the works that are briefly described in our quotes in accordance within these terms and conditions; which cannot be changed unless both parties agree; in which case, this must be in writing. Any additional terms, conditions or verbal agreements should also be written down for the sake of clarity and also be signed by both parties. If in the unlikely event that the works will take longer to complete than initially estimated due to unforeseen circumstances; we will give the customer as much notice as possible with a detailed explanation and revised completion date and price if applicable. We shall endeavour to carry out our obligations to the customer under this agreement to the highest standards possible, efficiently and resourcefully. We will hold the price of all quotes for a maximum of three months, after which time the quote is subject to change.
2. The Customer’s Obligation to us:
The customer will ensure access to the site is easily available for us; to enable us to carry out the works by ourselves at times agreed between both parties, before the commencement of the works. It is the customer’s responsibility to ensure that all furniture, radiators, curtains, curtain poles, equipment, pictures, ornaments and other sundries have been removed from the agreed works site(s) prior to the works start date. The customer will ensure all electricity supplies are isolated and safe when we arrive. The customer will prevent access to the works site(s) by animals, children and other unauthorised people or any other hazard not under our control.
3. Our Warranty of the works:
3.1 Any defects found within the works must be reported in writing within 5 working days of completion, we will contact you to confirm their arrival upon receipt. Within reasonable time, an investigation will commence. Once the cause of any defects has been established and agreed upon by both parties, we shall rectify the situation. However, this warranty does not extend to any defect arising from fair wear and tear, breakages of glass, accidental damage where we are not the direct cause or improper fixing of anything to any installation or construction. This warranty does not extend to faulty and/or defective materials, in this instance the manufacturer must be contacted by the customer.
3.2 We will not be liable for any cracks that appear as long as we use skim tape / EML (expanding metal lathe) on all visible cracks before commencement of the agreed works, this occurrence is unavoidable if there is any structural movement present.
4. Trade waste:
Due to new government legislation on trade waste it is the customer’s responsibility to dispose of any unused materials at the end of completed works. Otherwise there will be a charge for the removal of waste to a government approved site.